Privacy Policy

Privacy Policy of the Velika Kladuša Business Directory (vkl.ba). How we collect, use and protect your data.

Introduction

Velika Kladuša Business Directory (vkl.ba) is committed to protecting your privacy. This privacy policy explains how we collect, use and protect your personal data.

Data We Collect

Data you voluntarily provide

  • Name and surname (when you contact us via email or social media)
  • Email address (for communication purposes)
  • Business information (name, address, phone, website, description)
  • Messages and inquiries you send us

Automatically collected data

  • IP address
  • Browser type and operating system
  • Pages you visit on our website
  • Visit time and session duration

How We Use Your Data

We use your data for the following purposes:

  • Providing the directory and search service
  • Communication with you (responding to inquiries, support)
  • Platform improvement based on usage analysis
  • Sending important notifications (only with your consent)

Cookies

Our website uses cookies to enhance user experience:

  • Necessary cookies - for basic website functionality
  • Analytics cookies - to understand website usage (Plausible Analytics - anonymous, no tracking)
  • Preference cookies - to remember your settings (dark mode, font size, contrast)

You can control cookies through your browser settings.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  1. Right of access - request insight into data we hold about you
  2. Right to rectification - request correction of inaccurate data
  3. Right to erasure - request deletion of your data (“right to be forgotten”)
  4. Right to restrict processing - limit how we use your data
  5. Right to data portability - request data in a standard format
  6. Right to object - object to the processing of your data

Data Retention

We retain your data only as long as necessary for the purposes stated in this privacy policy or as required by law.

Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss or misuse.

Contact

For any questions regarding the privacy policy or exercising your rights, please contact us at info@vkl.ba.

Last updated: May 2026.